Reception Training
- Answering the Telephone
- Dealing with Tenants & Landlords at the Front Reception
- Dealing with Difficult Clients
- Front Office Reception Forms
Back to the Basics
- Systems why have them
- Litigation & Risk Management
- Time Management
- Safety Tips for Property Managers
- New Management Enquiry
- Tenant Occupancy
- Attracting more tenant enquiries
- Simple advertising techniques
- Importance of making appointments
- Tenant Enquiry
- Processing an Application
- The Tenancy Agreement & Documents
- Condition Reports
- Payment of Rent and Bond
- Security of the Property
- Customers Service Tips for new Tenants
- Rent Adjustments
- Change in Shared Tenancy
- Tenancy Renewals
- Managing Complaints
- Managing Insurance Claims
- Routine Inspection Tips
- Maintenance Tips
- Rent Arrears
- Tenancy Breaking of Agreement
- Abandonment of Property
- Tenants Vacating – The Final Inspection
- Tribunal
- Loss of Property
- Vacant Properties
Advanced Training
- Business Model and Strategy
- Organisational Structures
- The Business Development Manager
- The Leasing Consultant
- Incentive Structures
- How to be more profitable
- Key Performance Indicators
- Increasing your fees
- Improving Your Internal systems
- Embracing Change
Creating Motivated Teams
- Boosting Office Morale
- How to manage the grumpy ones
- Incentives and Rewards
Personal Development
- Choose your attitude
- Eat your Toad
- Value your Tenants & Landlords
Building the Rent Roll
- Establishing a Database
- What is your Unique Selling Point
- Marketing Tools
- Offer something Free
- How can you reach a large market with minimal time
- Marketing Strategies
Customer Service
- Understanding the needs of our tenants and landlords
- Having fun with landlords and tenants
The Listing Presentation
- Managing the Enquiry
- Understand what it is you do and know what to say
- Learn to build connections
- The Presentation
- Closing the Deal
|
